Refund & Return Policy
Last updated: October 2026
1. Buyer Protection & 3-Day Inspection Window
Every purchase on LFashin is protected by our escrow-backed Buyer Protection system. When you pay at checkout, your funds are held securely by LFashin until delivery is confirmed with your unique Delivery PIN or Handover PIN.
Once your order is delivered, you have a 3-day inspection window to verify that your item matches the seller's listing description, sizing, and condition.
2. Order Cancellations Before Dispatch
If your order is still in Pending status and has not yet been dispatched, you can cancel it directly from your Account dashboard. Verified paid orders cancelled prior to dispatch are automatically refunded in full to your LFashin Store Credit Wallet for immediate reuse at checkout.
3. Damaged, Wrong, or Misrepresented Items
If you receive an item that is damaged, significantly different from the seller's photos or condition notes, or the wrong size/item than what you ordered, please report the issue within 3 days (72 hours) of delivery via our WhatsApp Support or email with clear photographs and your order reference.
Never share your Delivery PIN or Handover PIN before inspecting the package upon arrival. If you reject a misrepresented item at the point of handover before giving your PIN, your payment remains protected in escrow and eligible for a full refund.
4. Wallet Refunds & Resolution
Once a return or dispute claim is approved by LFashin Support, your refund is credited directly to your LFashin Wallet (or processed back to your original Mobile Money / card payment method upon request). Wallet credits never expire and can be applied automatically on your next order.
5. Non-Returnable Situations
Items that have been worn, washed, altered, had their original tags removed after delivery, or reported after the 3-day inspection window has closed are not eligible for return or refund. Intimate apparel, swimwear, and opened beauty/skincare products cannot be returned for hygiene reasons unless delivered damaged.
6. Return Shipping Costs
If a return is approved due to a seller error, wrong item, or undisclosed damage, LFashin and the seller cover the return pickup cost. In all other approved cases, return dispatch fees are the responsibility of the buyer and original delivery fees are non-refundable.